Workflow automation app for technicians at the water authority.

The Problem

Lower customer satisfaction that was a result of inefficient internal processes such poor scheduling of tasks, tracking progress and monitoring team progress and and lower customer satisfaction 

Discovery: Research & Analysis

During the discovery phase we visited regional offices and interviewed engineers and technicians who attended to reported issues. Next we interviewed operations and customer care managers to get more information on their current work situation.

Insights & Key Findings

Design: Concepts & Sketching

We created initial sketches on paper before designing the prototypes on Adobe XD

Design: User Flow


Validation & Feedback 

UI for viewing issue details

Solution & Impact Overview

Project Details

Platform: Mobile 

Year: 2019

My role: Information Architecture, User Flows, Prototyping, User Interface Design.