Daily UX Shenanigans

As a result, I went to one of the stockists to get my normal 2- to 3-month supply of body scrubs, cleansers, facial oils, and body lotion (if you haven't tried it, please do). For me to purchase the products I needed on this particular day, I set out to the stockist store. Since I was already familiar with the store, I looked for any obvious changes that might indicate where Nuya's shelf is. To my half surprise, I was unable to spot them, but that was my fault because they had been tucked behind a shelf that was directly in front of the entrance. 

I initially pointed to the shelf when I asked the counter clerk where I could find Nuya's products. When I arrived, there were only a few items there, mostly soaps and facial oils. When I asked one of the store employees if that was all they had, he directed me to the opposite side of the shelf. I discovered a few more items and chose what I needed. I inquired as to if there were any other items on hand because it wasn't everything I needed. I specifically wanted the newly launched body butter cream, but the lady at the counter had no idea what I was talking about and told me that what I found on the shelf was all that was available.

I've been a supporter and customer of Nuya's Essence for the past five years, and I have no plans to stop. As a result, I feel qualified to provide my honest opinion on how the most recent modifications have affected my customer experience.

1. I loved going to their shop; it turned into therapy for me and, on occasion, it made me feel like a little kid in a candy store. I find it disappointing that the store has been closed. 

2. When I shop for nearly anything, having a person who is knowledgeable about the products and cares about them is an enormous advantage. I didn't converse much with the shop employees at Nuya's, but it was simple and quick to get my questions answered. Even better, they would suggest products for me to try, which made me happy.